Click To Call Services for a Better Business Impression

Business organizations are gradually realizing the need and benefits of maintaining the exclusive business phone systems that can serve the clients well. Though there are a number of features that are being used by almost every business enterprise today, yet there are a few that can still some features that can help mark a distinction in this world of business. Click to call is one such feature. This feature is not very commonly used but the enterprises that have been employing its usage have seen 8-10% increase in the traffic drawn to their website.

What does click to call service do?

The intervention of cloud and the usage of Hosted PBX systems have marked the threshold of a new business territory. This feature can be integrated with business websites through these hosted telecommunication solutions. The code for this feature can be attached to the website and a button is connected at the back end to either 8xx number or Skype ID of the enterprise.

Now, when the users visit your website, they can simply click and the call to the back end staff can be made directly. This saves time and hassles involved. If this feature is not present in a website, users have to follow so many steps to call the enterprise. First of all, they will need to find a toll free number of the enterprise. If 8xx number is not present, the users tend to search for some local number. After finding the number, the users will dial in and get connected to the enterprise. In this case, most of the users would drop down the idea if they find the process difficult

What are the benefits of using click to call feature?

·         The users simply need to click a button on the website in order to get connected to the support or sales team at the other end.

·         Even the small business enterprises using Small Business PBX can have this feature integrated with their website. This can be done from the end of the Hosted PBX providers.

·         There is no investment of the user in connecting to the team at the other end and they can talk in a hassle-free manner for as long as they wish.

·         The customer feels that a company that can invest so much in maintaining seamless bonding with the customers is definitely one of the dominant business players leading the market.

·         Your website will have an upper end over a website that projects just a toll free number with no option to connect directly. This is so because sometimes users fall outside the toll free network.

Ways to integrate click to call services with website

PC to PC Skype calling: Some of the growing enterprises follow this pathway and integrate their click to call with their Skype account, In this type of configuration, the users at both the ends need to be online and the calls can be made by logging in to the Skype account. This type of calling is a little hectic for customers who do not really have a Skype calling account.

8xx number: This business phone feature can also be easily integrated with a toll free number. This is a better option since all that the caller just needs to have is an internet connection and a headphone through which the call can be directly made. This integration is considered better since the quality of call is also maintained by the bandwidth that the company is using for calling purposes. 

Push Up Business Profitability with Click to Call Services

When it comes to the integration of click to call services with your business website, the very first thing that comes up in your mind is the question “Why?” This question can be answered if you consider yourself as a customer looking for some product or service. Analyze your experience on some website as a customer. The scenario is often as follows:

-          You visit a website and explore the various features and services provided.

-          You reach to the “Contact us” tab and explore the various contact options.

-          Some provide the option of instant messaging or text chat. Some offer a form that needs to be filled up and the sales team contacts when they are available. Some of them would just give certain business phone numbers that you would not down and dial.

-          When dialing a number, first of all, there may be trouble of codes and secondly, if the number is not toll free, call expenses have to be borne by you.

So many steps to connect to the sales team at the back. Why would a client take so much pain if he is getting a ready-to-use option for calling purpose? This is why most of the business websites today are considering their integration with click to call services.  This feature can be integrated with the contemporary Hosted PBX systems that most of the large business organizations use these days. This feature can prevent the hitches that arise in the communication interface by making connection simpler and offering extensive services to clients.

What is there at the front and back end of this communication interface? All you would require is to embed a certain code in your website with a button connected to the code. You need to associate a phone number which is generally a toll free number and this number is to be connected with the button. There will be users at the front end and sales or support team at the back end. You can even add two different buttons for click to call with different 800 numbers to project a bigger business image. This makes the customers feel that you not only afford the expense of customer calling you for sales but also afford expenses to deliver support for the services you are leveraging.

Click to call requires connection to your website. This feature may even be mentioned in the Meta data for your website so that the customers may notice this feature and click your website. This is likely to increase your results in SEO as well. Moreover, there are many business firms that use this feature in PPC campaigns and get calls from there. You must be wondering why there is need for a separate number. This is required so that you are able to track the business phone calls that are directed through these special features. This can help them to analyze which activity is raising the maximum results.  

The functionality of HostedPBX VOIP has extended the calling functionality to quite an extent. There are a number of new features and enhancements in technology each day and the use of hosted interface offers the benefit of easy integration. The latest technology can thus be used without any upgrades. The use of click to call feature is though not quite popular amongst the masses but those who hold possession of this feature have seen considerable rise in business profits.