Click To Call Services for a Better Business Impression

Business organizations are gradually realizing the need and benefits of maintaining the exclusive business phone systems that can serve the clients well. Though there are a number of features that are being used by almost every business enterprise today, yet there are a few that can still some features that can help mark a distinction in this world of business. Click to call is one such feature. This feature is not very commonly used but the enterprises that have been employing its usage have seen 8-10% increase in the traffic drawn to their website.

What does click to call service do?

The intervention of cloud and the usage of Hosted PBX systems have marked the threshold of a new business territory. This feature can be integrated with business websites through these hosted telecommunication solutions. The code for this feature can be attached to the website and a button is connected at the back end to either 8xx number or Skype ID of the enterprise.

Now, when the users visit your website, they can simply click and the call to the back end staff can be made directly. This saves time and hassles involved. If this feature is not present in a website, users have to follow so many steps to call the enterprise. First of all, they will need to find a toll free number of the enterprise. If 8xx number is not present, the users tend to search for some local number. After finding the number, the users will dial in and get connected to the enterprise. In this case, most of the users would drop down the idea if they find the process difficult

What are the benefits of using click to call feature?

·         The users simply need to click a button on the website in order to get connected to the support or sales team at the other end.

·         Even the small business enterprises using Small Business PBX can have this feature integrated with their website. This can be done from the end of the Hosted PBX providers.

·         There is no investment of the user in connecting to the team at the other end and they can talk in a hassle-free manner for as long as they wish.

·         The customer feels that a company that can invest so much in maintaining seamless bonding with the customers is definitely one of the dominant business players leading the market.

·         Your website will have an upper end over a website that projects just a toll free number with no option to connect directly. This is so because sometimes users fall outside the toll free network.

Ways to integrate click to call services with website

PC to PC Skype calling: Some of the growing enterprises follow this pathway and integrate their click to call with their Skype account, In this type of configuration, the users at both the ends need to be online and the calls can be made by logging in to the Skype account. This type of calling is a little hectic for customers who do not really have a Skype calling account.

8xx number: This business phone feature can also be easily integrated with a toll free number. This is a better option since all that the caller just needs to have is an internet connection and a headphone through which the call can be directly made. This integration is considered better since the quality of call is also maintained by the bandwidth that the company is using for calling purposes.